Frequently Asked Questions
Everything you need to know about our organic pantry essentials.
Where are Clearspring products sourced from?
We source our premium organic ingredients from sustainable farms worldwide, with a particular focus on traditional Japanese producers and European organic cooperatives.
How long does shipping take for fresh items?
Standard shipping typically takes 3-5 business days. For temperature-sensitive items, we use insulated packaging and expedited 24-hour delivery to ensure maximum freshness.
Are all your products vegan and gluten-free?
The majority of our range is plant-based and gluten-free. Please check the specific product descriptions and allergen labels on each page for detailed dietary information.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer wholesale pricing for businesses?
Yes, we provide bulk purchasing options for restaurants, cafes, and health food stores. Please visit our 'Wholesale' portal to apply for a trade account.
How should I store my Clearspring miso and vinegars?
To maintain optimal flavor and probiotic activity, we recommend storing opened miso and unpasteurized vinegars in a cool, dark place or the refrigerator.